NutriAura Lab
Last Updated: [03 March 2026]
At NutriAura Lab, your satisfaction is important to us. Please review our refund and return policy carefully before making a purchase.
1. Returns
Due to the nature of dietary supplements and health products, we cannot accept returns on opened or used items for safety and quality control reasons.
We only accept returns under the following conditions:
- The product was damaged during shipping
- You received the wrong item
- The item arrived defective
To be eligible for a replacement or refund:
- You must contact us within 7 days of delivery
- The item must be unused and in its original packaging
- You must provide photo evidence of the issue
2. Refunds
Once your claim is reviewed and approved, we will notify you via email.
If approved:
- Refunds will be processed to your original payment method
- Processing time may take 5–10 business days depending on your payment provider
Shipping costs are non-refundable unless the error was on our side.
3. Non-Returnable Items
The following items are not eligible for return or refund:
- Opened or used supplements
- Products damaged due to misuse
- Products purchased more than 7 days after delivery
- Clearance or promotional items
4. Order Cancellations
Orders may be canceled within 12 hours of purchase.
After this window, orders may already be processed and cannot be modified or canceled.
5. Shipping Issues
If your order is marked as delivered but you have not received it:
- Please contact your shipping carrier first
- Then contact us at [your email address]
NutriAura Lab is not responsible for incorrect shipping information provided at checkout.
6. Contact Us
For all refund and return inquiries, please contact:
Email: support@nutriauralab.com
Website: https://nutriauralab.com
We aim to respond within 1–2 business days.